MasterCard Reason Codes
No business is immune to chargebacks. Chargebacks occur when a customer disputes a transaction. Customers may dispute transactions for a number of reasons, including non-delivery of products and services, miscommunication about a refund, misunderstanding of the amount of the charge, or a variety of other reasons. Once you receive a chargeback, you will want to […]
Chargeback Arbitration
What is Chargeback Arbitration? When a bank, cardholder or merchant can’t resolve a dispute on their own, you may advance along the process to the chargeback arbitration stage. During this stage, a card representative will review your case and make a final judgement. How Does Chargeback Arbitration Work? Chargebacks give cardholders the right to dispute […]
Mastercard Chargeback Resolution Process
What is a Chargeback Dispute? When a customer holding a Mastercard disputes a transaction, you enter into what is known as the chargeback dispute process. Why do customers dispute transactions? There are many reasons a customer may dispute a transaction, including undelivered goods or services, dissatisfaction, or a variety of other valid reasons. As soon […]
EMV Liability Shift
In the last few years, we entered a brand-new era in card technology. This new wave of EMV technology propelled us decades ahead of magnetic stripe cards. The global adoption of chip cards is perhaps the biggest shift in credit cards we have ever seen. Businesses around the world are seeing a dramatic reduction in […]
Chargeback Ratios
Whether you’re a high-risk or low-risk merchant – chargebacks apply to everyone. Not only do chargebacks harm your bottom line, but they can also negatively impact your standing with card associations. What exactly are chargebacks? Chargebacks happen when a customer disputes a transaction. Customers may dispute transactions for a number of reasons, including non-delivery of […]
EMV Fallback
Card brands started rolling out cards with EMV chips in late 2015 in the United States. These chips were developed by Europay, MasterCard, and Visa (EMV) to combat the fraud that was associated with magnetic stripe cards. You can read more about EMV Liability Shift here. With the switch to EMV from magstripe in 2015 […]
